Privacy policy

Last updated: October 2026

1. Scope
GEMt Singapore (“we”, “us”, “our”) operates the GEMt Singapore online store and related services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the store, place an order, create an account, contact us, or otherwise use our services.

2. Personal information we collect
Depending on how you interact with our store, we may collect contact and identity details such as your name, email address, phone number, and billing or delivery address; order and transaction details; account information; communications with our team; and technical or usage information such as your IP address, device, browser, and interactions with the store. Payment information is processed through Shopify and the relevant payment providers; we receive the transaction information needed to manage orders and records.

3. How we use personal information
We use personal information to process and fulfil orders, arrange delivery and payment, manage accounts, respond to enquiries and provide customer support, maintain business and accounting records, secure the store, and meet legal obligations. We may also use information for marketing and advertising as described below.

4. Marketing and advertising
We may send marketing communications and use information for advertising, including personalized advertising through Shopify or other partners, where applicable. You can unsubscribe from marketing emails using the link in the email. Order and service messages, such as confirmations and delivery updates, are not marketing messages.
Please confirm this section matches the Singapore store’s actual marketing, advertising, and customer-consent practices.

5. How we share personal information
We may share personal information with Shopify and service providers that help operate the store, process payments, provide customer support, analyze store activity, or deliver orders. We may also share it with marketing partners where applicable, professional advisers, or authorities when required by law.
Please confirm the marketing-partner wording against the apps and advertising tools used by the store.

6. International processing
Shopify and some service providers may process or store information outside Singapore. We take steps intended to protect personal information when it is handled by service providers, as required by applicable law.

7. Cookies and similar technologies
The store uses cookies and similar technologies to support essential store functions, remember preferences, and understand how visitors use the store. Advertising or analytics technologies may also be used where applicable.

8. Retention and security
We keep personal information only as long as needed for the purposes described in this policy, including order fulfilment, business records, and legal obligations. We use reasonable safeguards to protect information, although no method of storage or transmission can be guaranteed completely secure.

9. Your choices and requests
You can unsubscribe from marketing emails at any time. You can also contact us to ask about personal information we hold or request access, correction, or other action available under applicable law. We may need to verify your identity before responding.

10. Children
Our store is intended for adult customers and healthcare practitioners. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can review it.

11. Changes and contact
We may update this Privacy Policy from time to time and will revise the “Last updated” date when it changes. Questions or privacy requests can be sent to adminsg@gemtinternational.com.