This Shipping Policy explains how orders placed on the GEMt Singapore online store (the "Store") are processed, dispatched, and delivered. It applies alongside our Terms of Service and Refund & Returns Policy, and does not limit any rights you have under Singapore law, including the Consumer Protection (Fair Trading) Act 2003 and its Lemon Law provisions.

We currently ship to addresses within Singapore only.

Orders are typically processed and dispatched within 1-2 days of payment being confirmed, excluding weekends and Singapore public holidays. During busy periods or for made-to-order or custom items, processing may take longer — we will let you know if this applies to your order.

Orders are currently dispatched via various courier services, or collection by the customer.

Estimated delivery times are 1–3 business days from dispatch, depending on the courier's own service standards. These are estimates only and are not guaranteed — Singapore consumer protection law does not mandate a specific delivery timeframe for online orders, but requires that any estimate we give you is accurate and not misleading.

We are not responsible for delays caused by the courier, weather, or other events outside our reasonable control, but we will help you follow up with the courier if your order is significantly delayed.

Where a tracking number is available for your order, we will add it to your order confirmation or shipping notification so you can follow its progress.

If your order is lost in transit, or arrives damaged, contact us within 7 days of the expected delivery date (for lost orders) or of delivery (for damaged orders), and we will arrange a replacement or refund at no additional cost to you, in line with our Refund & Returns Policy. We may ask for photos of damaged items and packaging to help us process your claim, including with the courier if needed.

Please check your delivery address carefully at checkout. If a parcel is returned to us or cannot be delivered because of an incorrect or incomplete address you provided, we will contact you to arrange re-delivery, and may ask you to cover the additional shipping cost. This does not apply where the delivery issue is our error or the courier's error.

Risk in the products you order passes to you on delivery to the address provided at checkout. Title (ownership) in the products passes to you once we have received payment in full.

For any questions about shipping or an order that hasn't arrived, contact GEMt Singapore at adminsg@gemtinternational.com.